电商平台交易规则 Liaoyuan Information Port E-commerce Platform Trading Rules
This rule was updated on: August 1, 2019
In order to promote a new commercial civilization of openness, transparency, sharing and responsibility, protect the legitimate rights and interests of users of Liaoyuan Information Port e-commerce platform (hereinafter referred to as “the platform” or “the mall”), and maintain the normal operating order of Liaoyuan Information Port e-commerce platform. The Liaoyuan Information Port Platform Service Agreement sets out these rules.
Users of Liaoyuan Information Port e-commerce platform are all equal in the applicable rules. Users should abide by national laws, administrative regulations, departmental regulations and other regulatory documents. For any suspected violation of national laws, administrative regulations, departmental regulations and other regulatory documents, this rule applies, this rule applies; if there is no rule, the Liaoyuan Information Port e-commerce platform has the right to deal with it at its discretion. However, the handling of users by Liaoyuan Information Port's e-commerce platform does not exempt them from their legal responsibilities.
As an independent third party, Liaoyuan Information Port e-commerce platform only provides users with e-commerce platforms and does not participate in transactions between buyers and sellers. Any behavior of the user on the Liaoyuan Information Port e-commerce platform shall also comply with the various agreements signed with Liaoyuan Information Port e-commerce platform and its affiliates.
Liaoyuan Information Port e-commerce platform has the right to change these rules at any time and announce them on the website. If the user does not agree with the relevant changes, they shall immediately stop using the related services or products of the Liaoyuan Information Port e-commerce platform. Liaoyuan Information Port e-commerce platform has the right to unilaterally identify user behavior and applicable rules, and handle it accordingly.
1.1 Liaoyuan Information Port e-commerce platform, including the domain name rfjsgs.com and the Liaoyuan Information Port APP client under the e-commerce platform column.
1.2 User means the effective registered user of Liaoyuan Information Port Platform.
1.3 Buyer means a user who browses or purchases goods on the Liaoyuan Information Port e-commerce platform.
1.4 Seller refers to the user who publishes or sells goods on the Liaoyuan Information Port e-commerce platform, also known as "merchant".
1.5 Photographing refers to the behavior of the buyer clicking and confirming the purchase on the Liaoyuan Information Port e-commerce platform.
1.6 An order refers to a contract in which a buyer photographs a single item or multiple items at the same time with a single merchant and is confirmed by the seller. The content of any order in the order constitutes a separate transaction.
1.7 The number of product releases refers to the total number of product types sold by merchants on the Liaoyuan Information Port e-commerce platform and in online warehouses.
1.8 Event merchandise refers to the merchandise sold by the seller under specific activities of the Liaoyuan Information Port e-commerce platform.
1.9 Node processing refers to the process of processing when the user's violation deductions accumulate to a certain point value.
1.10 Shop decoration area refers to shop-related modules such as shop signs, baby categories, bulletin boards, promotion areas, and billboards.
1.11 Delisting refers to the transfer of goods on sale to an online warehouse.
1.12 Free shipping means that the merchant bears the freight for the first shipment from the mainland for the goods sold.
Second, trading behavior
2.1 Buyers' transactions under this mall shall strictly abide by: "Liaoyuan Information Port User Agreement", "Liaoyuan Information Port Rules" and other relevant regulations and announcements formulated by Liaoyuan Information Port e-commerce platform.
2.2 The seller's trading behavior under this mall shall strictly abide by: "Liaoyuan Information Port Rules" and other relevant regulations and announcements formulated by Liaoyuan Information Port e-commerce platform.
2.3 Buyers and sellers shall be responsible for their respective transactions under this mall.
2.4 The seller should reasonably display the brand store image, truthfully describe and publish the product information, and the merchant must explain the basic attributes, fineness, and defects of the product in the channels provided by the Liaoyuan Information Port e-commerce platform such as the product description page and the store page. The information of the company shall be described in a true and complete manner, and at the same time, there shall not be any forms or terms that are inconsistent or conflict with national laws and regulations. If the illegal store page is monitored by the Liaoyuan Information Port e-commerce platform, depending on the severity of the situation, Liaoyuan Information Port has the right Remove it immediately and reserve the right to pursue legal responsibility.
2.5 The seller shall ensure that the products it sells meet the technical standards and quality standards required by relevant national laws and regulations, and abide by the principle of good faith.
2.6 The buyer shall pay within the prescribed time after the goods are photographed, otherwise the merchant has the right to refuse to refuse or cancel the transaction.
2.7 The seller shall ship or provide services within the prescribed time, otherwise the buyer has the right to cancel the transaction or request a refund.
2.8 When placing an order, please carefully confirm the name, price, quantity, model, specifications, size, contact address, telephone number, and consignee of the purchased product. If the consignee is inconsistent with the buyer, the consignee ’s behavior and expression of intention shall be deemed to be the buyer ’s behavior and expression of intention, and the buyer shall be jointly and severally liable for the legal consequences of the consignee ’s behavior and expression of intention.
2.9 Due to market changes and various factors that are difficult to control with reasonable commercial efforts, this platform cannot guarantee that the products that the buyer wishes to purchase in the order information submitted by the buyer will be in stock; Home has the right to cancel the order.
Third, payment and delivery
3.1 The seller ships within [72 hours] after the buyer pays, otherwise the buyer can cancel the transaction and apply for a refund, and the seller must not object.
3.2 After the buyer submits the refund application, if the seller refuses within the prescribed time, and the buyer fails to make an appeal within 7 days, the refund process is closed and the transaction proceeds normally, and the buyer must not object.
3.3 If the buyer fails to fill in the return information within 7 days from the time the merchant agrees to the return, the refund process is closed and the transaction proceeds normally, and the buyer must not object.
3.4 After the buyer pays, if the merchant fails to fulfill the specific commitments, the buyer can complain to the merchant within the following time limit:
Reason for complaint
Complaint Initiation Period
日 15 days after the transaction is closed
Merchant requests a price increase
Failure to fulfill other service commitments
Failure to fulfill home delivery commitments
日 15 days after the transaction is confirmed by the merchant
Home improvement products are delayed
日，或交易成功后 15 日 15 days after the transaction is closed , or 15 days after the transaction is successful
Unfulfilled delivery and installation
3.5 If the buyer and the buyer cannot reach an agreement on the refund negotiation, either party can lodge a complaint to Liaoyuan Information Port and handle it in accordance with the complaint rules of Liaoyuan Information Port e-commerce platform.
Fourth, transaction confirmation
4.1 After the buyer pays and confirms the receipt, or from the time when the merchant confirms the delivery on the Liaoyuan Information Port e-commerce platform, the buyer does not confirm the receipt within 10 days and does not apply for a refund or an extension of the receipt, Liaoyuan Information Port The e-commerce platform determines that the status of the order is "successful transaction."
V. Market Management
5.1 In order to improve the shopping experience of consumers and maintain the normal operation order of Liaoyuan Information Port's e-commerce platform, Liaoyuan Information Port adopts the following temporary market control measures for sellers and their operations in accordance with the conditions specified in this rule:
5.1.1 Warning means that Liaoyuan Information Port reminds and warns the seller of improper behaviors verbally or in writing;
5.1.2 Product delisting refers to the transfer of products being sold by sellers to online warehouses;
5.1.3 Degradation of a single product search refers to adjusting the ranking of products in the search results;
5.1.4 Degradation of whole store product search refers to adjusting the search results of all products in the seller's store
5.1.5 Single product search shielding means that the product is not displayed in the search results;
5.1.6 The single-dimensional search of a single product is not displayed by default, which means that product information is not displayed by default in search results of a single dimension such as price, credit, and sales volume, but can be displayed after the consumer actively selects it;
5.1.7 The single-dimension search of the entire store's products is not displayed by default, which means that all the products in the seller's store are not displayed by default in the search results of a single dimension such as price, credit, and sales volume, but can be displayed after consumers actively choose;
5.1.8 Restriction on participation in marketing activities refers to restricting sellers from participating in marketing activities officially launched by Liaoyuan Information Port;
5.1.9 Single product supervision means that the product information cannot be viewed through search, product links, etc. within a certain period of time;
5.1.10 Store supervision means that within a certain period of time, the seller's store and all product information in the store cannot be viewed through search, store or product link, etc .;
5.1.11 Payment of liquidated damages means that the seller shall pay a certain amount of liquidated damages to the buyer and / or Liaoyuan Information Port in accordance with the agreement or the rules;
5.2 The seller should properly manage the product information it publishes. For products that have not been edited, browsed, or traded in the past 90 days, Liaoyuan Information Port Network will regularly remove the products;
5.3 After being exposed by the news media or reported by the State Quality Supervision Department, the products of a certain offline brand, category or batch of unqualified quality, Liaoyuan Information Port temporarily removes or deletes the relevant product information published by the seller online;
5.4 The seller shall conduct transactions in accordance with the requirements of the transaction process of Liaoyuan Information Port, and the seller shall reasonably protect the interests of the buyer.
5.5 In the event that the seller jeopardizes the security of the transaction or the account security of Liaoyuan Information Port, Liaoyuan Information Port will restrict the seller from using all or part of Liaoyuan Information Port platform services in accordance with the degree of danger of its behavior.